Thank you for shopping with us. We want you to be completely satisfied with your purchase. However, please note that we only offer refunds or exchanges for products that are damaged or faulty.

If you receive a product that is damaged or faulty, please contact us within 7 days of receiving the product. We will be happy to provide a refund or exchange for the product. In order to process a refund or exchange, we may ask for photos or videos of the damaged or faulty product.

Please note that we do not offer refunds or exchanges for products that are returned without prior authorization. To receive authorization for a refund or exchange, please contact our customer service team at hello@kokogrove.com.au.

We appreciate your understanding of our refund policy. If you have any questions or concerns, please do not hesitate to contact us.